We want you to be satisfied with your purchase. Our returns policy is guided by your rights under the Australian Consumer Law (ACL).

Change of Mind Returns

• Items may be returned within 14 days of delivery if unused, in original condition, and in original packaging.

• Return shipping is the customer’s responsibility unless the product is faulty.

• Refunds will be processed to the original payment method once the item is received and inspected.

• Contact us if you wish to organise a change of mind return. Include your order number in the message.

Faulty or Defective Products

• If your item has a problem, we will offer you a repair, replacement, or refund in line with Australian Consumer Law.

• Contact us with your order number, photos of the issue, and a description of the fault.

Exclusions

• Custom or made-to-order items may not be eligible for return unless faulty.

• Normal wear and tear, misuse, or incorrect installation are not covered.