Warranty & Support Policy

All TalonFab products come with a 12-month limited warranty covering defects in materials and workmanship under normal use.

What’s Covered

Manufacturing defects in 3D-printed components, fittings, and supplied hardware.
Failures due to reasonable use within stated specifications (e.g. load limits, environmental conditions).

What’s Not Covered

Damage from misuse, overloading, or improper installation.
Third-party accessories, straps, or boards not supplied by TalonFab.

Making a Claim

To make a warranty claim, contact us with your order number, photos, and a description of the issue. We may request you return the item for inspection.

Where a warranty claim is accepted, we will repair, replace, or refund the product at our discretion in accordance with in line with Australian Consumer Law.

Support

We provide product support via email and online documentation. For questions, please contact us.

Return & Refund Policy

We want you to be satisfied with your purchase. Our returns policy is guided by your rights under the Australian Consumer Law (ACL).

Change of Mind Returns

Items may be returned within 14 days of delivery if unused, in original condition, and in original packaging.
Return shipping is the customer’s responsibility unless the product is faulty.
Refunds will be processed to the original payment method once the item is received and inspected.
Contact us if you wish to organise a change of mind return. Include your order number in the message.

Exclusions

Custom or made-to-order items may not be eligible for return unless faulty.
Normal wear and tear, misuse, or incorrect installation are not covered.